comments Bank of America and FIA Services ... - Free Money Finance

In my last credit card change update, I told how Bank of America was already making things difficult for me -- and I didn't even have a card with them yet. Well a few things have transpired since then, so I thought I'd give you an update. Here's the status:

• I did get approved finally for the Citi card that offers 2% cash back on all purchases for the first year (then goes to 1%). It also has 5% bonus levels, but they aren't in great categories. Since the card is my third-tier card in my current strategy, I really just need it for the 2% cash back as a back-up anyway.


• Once I got the card above, I changed my auto-pay accounts (again for the second time in a couple months since my credit card number was stolen).


• At that point, I called FIA Services to cancel the 2% "Schwab" card I had with them as well as cancel getting the new Bank of America card that was replacing it. The rude person who answered the phone informed me that he could not do anything with the Bank of America card -- that I would need to talk to Bank of America. I told him the last person I had talked to (when I called in a month ago) said they could help me, but he said they couldn't (and he was quite blunt about it.)


• In addition, he said that if I canceled the FIA Services card that I would forfeit my current rewards due. What???? Since I have a $3,000 balance with them at 2%, this meant that I'd lose $60 by trying to cancel a card that's going to expire anyway. So I figured I'd just keep the FIA card and let it expire on its own. Not sure why I wanted to cancel it anyway at this point since it's about ready to self-destruct.


• He told me the Bank of America card has already been issued (how he knew that and yet couldn't help me cancel the account is anyone's guess), so I'll simply cancel it when I get it (supposedly) any day now.

Is it just me or are some companies making it as hard as possible to do business with them?

Source: http://www.freemoneyfinance.com/2011/11/bank-of-america-and-fia-services-hard-to-deal-with.html

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